Get In Touch

Address: 15 Lower Range, 4th Floor. Kolkata 700017. Behind Bangladesh High Commission Office.

Phone: +91 9051665169

Email: info@deitc.in

Outbound Travel Consultant

Hurry - limited seats available on first come first serve basis.

Starting 15th January 2022 to 15th September 2022

Charges Rs 15,000

Duration of Course - 8 Months

2 days a week evening class after office hours (from 2030hrs to 2130hrs) and 20+ hours of pre recorded training videos

Each session duration - 60 minutes conducted online.

Early Bird Offer
Just pay Rs. 9999 for the complete course if you pay full upfront on or before 1st January 2022.

Description / Who Should Do it?

This online training certificate course is a complete training from A to Z, of the outbound travel industry. There are many candidates who are not from Kolkata and thus are unable to attend physical classes at our institute. This online course is a solution to this and is recommended for freshers. This course can also be taken undertaken by entrepreneurs of the travel industry who are currently into domestic business and wish to enter the outbound travel business and for travel industry professionals who have been selling domestic travel and wish to learn outbound, to increase their portfolio.

Qualification / Eligibility Requirement

Anyone who has completed Standard 12 Schooling or above from any board or who is running one’s own travel agency or any travel professional already working in the travel industry or about to join the travel industry after completing a tourism management course.

Knowledge & skills you will get

Destination Knowhow
Account s & Foreign Exchange Knowhow
Airline, Air Routing & Ticketing
Visa and Overseas Travel Insurance Knowhow
Customer Handling
M.I.C.E. Operations and Sales
Sales & Marketing Techniques
Google Earth Usage
Product Making
Opportunity to go on a first-hand Destination Visit Experience at below cost.
Operations
Itinerary making
Personality Development
Effective use of apps/ travel websites and technologies.
Knowledge of Cruise Liners /hotel chains/ overseas Suppliers/ online portals/ apps.

Course Content

Introduction to the Travel and Tourism Industry, Climate, destination training of most popular destinations sold & Travel Geography
Transportation, Transfers (PVT/SIC/Disposal/Self Drive), Sightseeing, Cruises all around the world /Rail passes/ Theme Parks / Spas
Self-Improvement: Being Creative, ability to multitask, willingness to work long and odd hours whenever required, ability to adjust in a crowd and in different circumstances.
Handling Enquiries / DSR/ Telesales Techniques / Customer Relationship Management and follow-up
Technical Knowhow on making most out of online portals for accommodation/ flight routings/sightseeing/ cruises and quotation. Rezlive/TBO/Travelbullz/DOTW/Ottila/ Expedia/ SDS/GRN and more.
Case Studies of passenger complaints and common mistakes made by travel professionals Problem Solving & Critical Situation Handling/ Prioritisation of office work/ Client Handling
Correspondence etiquettes & communication skills with clients / colleagues / Suppliers /Embassies /hotels and Tourism Boards.
Personality Development: Business Values and ethics / Being able to work as a part of a team / Being Disciplined, Confident, Approachable and Diplomatic.
MarketingSkills/Advertisement / Mailers / Social Media. Effective use of Whatsapp/ Facebook/ YouTube/blogging/ for digital marketing
Extensive Visa handling / visa forms/suppliers/visa cargo letter / covering letter writing / Visa on Arrival Formalities /OKTB/ Passports. How to prepare passengers before visa interview.
Google Earth potential usage with advantages of Place. Travel sites - Usage and how to make most use of them practically. www.cruisedirect.com / www.xe.com / www.booking.com / www.tripadvisor.com/ www.hotelscombined.com / and more.
Airfares / Ticketing /Classes of Travel /Adhoc, Group & Tour Based Fares/ airline seating, baggage rules, meals& Special Service Requests and their codes/Phonetics. Consolidators / Deal Tickets. Flight Itinerary. Calculating Flying Time. Minimum Connecting Time. PNR Linking for through checkin.
Overseas Travel Insurance and how to upsell it.
Cross Functional Operations (of Various Departments)
M.I.C.E - Meetings Incentives Conferences & Exhibitionsand Tour Manager Skills. Corporate “Certificate of Appreciation” letter formats for MICE groups.
Airlines & Airline codes / Aircraft Types/Runway / Airports & Airport Codes / Domestic & International airport formalities. Customs &Immigration, No Show/ Go Show/Airport Tax
Accounting Process including Invoice & Pro forma Invoice Making/Credit Note/Ledger Checking/File Closing/GST and KYC for GST//TCS/ Payment Collection through Cheque/IMPS/RTGS/ Supplier payments through bank /credit card.
Managerial & Entrepreneur Skills. Corporate Contracting / Branding/ Interview Skills / Body Language and Grooming.
Itinerary and Quotation Making and Costing for FIT and M.I.C.E. Preparation of Quotation: Formats for sending queries to ticketing department / visa department and DMCs. Practicing family and honeymoon itineraries with images and YouTube links.
Full access to all training video content of our Refresher Course during the entire course period.
How to get the best quote& competitive pricing.Supplier Negotiation & Contracting.Understanding rate-sheets and pricelists of DMC's / hotels/cruise liners.
Being Organised in work: Maintaining folders and sub folders in MS Outlook. Use of MS Word and Ms Excel including costing using formulas & filters. Saving contacts on Mobile in structured manner. Maintaining dairy to write daily “to do” activity and numbering them on priority basis. Keeping one’s Desk, Cupboard, Drawer and files organised.
Understanding the concept of GIT /Series Departures and Expertise in selling them.
Learn the techniques to become known to the tourism boards/ Hotels and sightseeing attractions through effective communication.
Office Operations: Maintenance of Confirmed file details / Keeping all files organised on office computer like costing files, passport scanned copies, e ticket copies, vouchers, invoices, quotations, etc. to be retrieved easily. Excel sheet maintenance of commonly used and preferred hotels / Understanding and Preparing Vouchers / Operational Checklist before departure / Client handover acknowledgement and briefing sheet / Feedback Form / Profit Maintenance Sheet
Understanding Terms and Conditions in quotations for FIT GIT and MICE /booking forms of FIT and GOT / Concept of Amendment Policies and cancellation policies with respect to different types of services.
Foreign Exchange Rules, Regulations & Restrictions. BTQ/LERMS/ TT Remittance
Accommodation Types/Room Size/Rooming / Bedding/& Hotel Meal Plans.Hotel Chains and hotel representation companies. How to search for accommodation with respect to location& category.Price comparison, inventory, amenities of hotels.
Travel Trade Abbreviations used in communications with airlines, hotels, DMCs and cruise companies. Familiarisation with computer and other office peripherals.
Evolving from a travel salesman to a travel consultant and its benefits. Learning the tricks of trade. Tricks of selling destinations one has never sold before.
Being in industry whatsApp, Telegram & Facebook groups and being in touch with people from the airlines, tourism boards, hotels, DMC’s to keep oneself updated as well as connected with the industry.
Potential usage of Apps like Google translate/ Google Duo / DB Bahn/ true caller/call recorder/flight radar 24and more and Technology like LAN messenger and websites like we transfer/PDF to word converter and vice versa and more.
Opportunity to go on a 4 Days below cost familiarization Trip to Thailand in Association with the Tourism Authority of Thailand. Spend 4 days to learn the practical aspect of an actual tour- like check in at airline counter / passing through security check point/ customs & immigrations, meet and assist at the airport, airport transfers, interaction with local guides, local sightseeing/ local cuisine, sightseeing, shopping idea. Practical demo of how tour managers work for MICE & group tours will also be a part of this trip and a few good hotel inspections, Indian restaurant Inspections and sightseeing inspections would be done of those places that are sold mostly in the Indian markets. P.S. Minimum 15 students required for group formation.
Presentation files / from Leading Representation Companies as listed below Travel Boutique Online / Iris Representations/THS Representations/TourismatiQue/Blue Square Consultants/ Think Strawberries/Benchmark Travel Representations/ Tourism Enterprises/Eazee Connect Repz/ Travstarz/YS Hospitality/ Island Group/ Connect2India/Rudra Marketing/absolute hospitality services / Global Destinations/Outbound Konnections/Nijhawan Group/ Aviareps/Outbound Marketing or Om Tourism/India Sales Associates/Beautiful Planet/TRN Marketing/ATD Representations /Travel Representation House/Mileage Communications / Indiva Marketing/Representation World.